All sales are final, and here's why.
We operate in a tiny segment (tube amps and single driver speakers) of a small fraction (home audio) of the home entertainment industry. A small fish in a small pond. Our margins, unlike mainstream audio, are slim. Add to that, we pay the shipping on some of our products to help our Canadian customers. Also, many of our products are made to order.
Factory warranties apply to all the products we sell, and if you have a problem, contact us, not the manufacturer. If any shipping is involved, the customer pays to get it to where it will be repaired/replaced, and shipping back to the customer is free.
We have over 40 years in audio and our experience and time are your's, and we will work with you for as long as it takes to get your equipment running to your utter satisfaction, regardless whether you spent a little or a lot - we value ALL our customers. We are passionate about our products and love to have others experience what we have experienced.
We try to respond to emails and phone messages within 24 hours. If we don't, we usually have a good reason.
WHY COME TO US?
We sell the products on our website because we are personally passionate about them. If we don't love it, we don't sell it.
© 2009 - 2017 by Minimalist Audio / Robert Martin / All Rights Reserved